This technology spotlight by IDC provides essential guidance to organisations on how they can adopt leading UcaaS solutions to tackle the use cases of increasing diversity and complexity of usage within organisations. Coupled with the highly fragmented landscape of UC&C deployments, it helps chart a roadmap for enterprises’ adoption of cloud-based collaboration solutions.
The paper discusses key considerations for organisations looking to deploy collaboration solutions and also puts forth a framework to help enterprises develop their UC&C adoption roadmap.